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TCP Device Onboarding - Domain Whitelisting

When deploying the Neeve agent to connect with TCP devices, firewall restrictions within customer IT/OT networks can prevent successful communication. If strict network security controls are present, specific domains, protocols, and ports must be whitelisted to allow proper connectivity.

Firewall & Network Requirements

  • Outbound Access: Ensure the site firewall permits outbound traffic for the Neeve agent (CB Connector) service. Restricted outbound traffic will prevent the local edge connector from reaching the SaaS platform.
  • DNS Configuration: If custom DNS servers are used, verify that they can resolve external domain names.
  • Whitelisting Rules: Configure your site firewall to allow the following domain names, protocols, and ports:
 
 

Source

service

Protocol

Port(s)

Domain-names

BrinkConnector

BrinkSaaS

TLS

443

wren.cloudbrink.com

wrenrobin.cloudbrink.com

releases.cloudbrink.com

BrinkConnector

BrinkSaaS

TCP

9090

-NA-

BrinkConnector

Brink FAST Edges

UDP

9993, 9994

-NA-

BrinkConnector

Public DNS

DNS

53

-NA-